INSTRUCTION OF APARTMENT
1. RESERVATION TERMS AND VALIDITY
Landlord will toe the following line with renting the apartment, booking it and with cancelling the reservations. The contract between the client and the landlord arises when the client has paid the confirmation payment that is mentioned in these reservation terms to the landlord.
2. TERMS OF RESERVATION AND PAYMENT
Anyone reserving the apartment, must be of age 18 or more and must deliver full contact information to the landlord. When renting the apartment a valid passport copy must be sent to the apartment owner by e-mail or fax to number +35810 424 0688.
After the customer has done the reservation, the landlord will send the client payment rules for confirmation payment and final payment. The reservation will be confirmed when the client has payed the confirmation payment due the date. The confirmation payment is 30% of the apartments charge and the due date is 7 days after payment information has been sent. Final payment is to be paid 10 weeks prior arriving date, without reminder.
If the arrival date is less than 10 weeks from the reservation, the whole sum is to be paid with the reservation.
If the client cancels the reservation less than 10 weeks prior the arrival date, the whole price will be charged from the client. If the cancellation happens prior to that, the customer will be charged only 30 % of the reservation payment.
Cleaning and meet and greet charges are 130€ or 180€ (outside business hours) / reservation and shall be payed with total rental payment.
A security deposit of 500€ is added to the total charge of the appartment rental. This is to cover loss of keys or breakages. If the price is not enough to cover the possible damage, the additional costs are charged from the customer afterwards. If no damages have occured during the stay, the deposit will be refunded to the client's account within one week of the depature.
Linens and bath towels are always added to the rental fee (25€/person).
Beach and pool towels are not included and must be brought by the customer.
Our representative will meet you at arrival and on request at all reasonable hours.
3. TERMS OF CANCELLATION
The cancellation must always be made in writing (email, letter, fax) to the landlord. The cancellation is registered within one day of its reception. Not paying the final payment is not registered as a cancellation.
The customer may cancel the reservation without any costs before the due date of the reservation fee. If the reservation is to be cancelled after the due date of the reservation fee, will that not be payed back to the customer.
If the cancellation happens less than 10 weeks prior the arrival date, the whole price will be charged from the client.
If the cancellation is due to serious illness or death of the customer or the customer’s family- member, the customer has the right for a refund of the rental payment minus 50€ handling fee. In this case, the customer must instantly inform the landlord of the reasons for cancellation and present a e.g. doctor's certificate.
4. APARTMENT OWNERS RIGHT TO CANCEL RESERVATION
If the cancellation is due to force majeure, the landlord has the right to cancel the reservation. In this case the customer will be returned the rental payment in total. The landlord has the right to cancel the reservation if the customer has not payed the reservation payment or the final payment due the final date.
5. KEYS
When arriving to the apartment Solemars consultant will welcome you and give you the keys to the appartment. Solemar takes care of condition and cleaning of the apartment. With confirmation of the reservation we will give your information to Solemar, so you can the contact the solemar representative in case of a change of your exact arrival time. Lost keys will cost you 500,00€ (complete security deposit), since the locks will have to be changed.
6. STAYING IN APARTMENT
The apartment is available from your arrival date 3pm until your departure date 10am.
The rent includes use of apartment, furniture, kitchen equipment, water, heat and electricity. Also toilet paper and dishwasher soap is included. If there is food suplies in the cabinets you are welcome to use them. Bedroom supplies (sheets, pillows, blankets, towels) are ready for you in the apartment. If you need towels for the beach area, please bring your own.
Check out cleaning is included, but while staying cleaning is your responsbility. You can order cleaning services for extra payment. If there is the need for extra cleaning after your stay it will be charged from you. Pets and smoking are not allowed inside.
7. DAMAGE RECLAMATION
The customer is committed to substitute the damage caused to the apartment, garage or movable property. The customer is also committed to check the windows and secure shutters and lock the apartment and garage doors in all cases when leaving the apartment. Insurance does not cover if security locks are left open. Lock the windows and doors for the night. Also in case you leave the apartment during daytime f. ex to use the pool, lock the doors and windows. The customer is committed to read through the apartment’s instruction book and obey the rules in it.
In case of robbery the landlord is not liable for the customer’s valuables. These should always be insured by the client directly. We recommend to have travel insurance to cover robberies and other damages.
8. COURT OF LAW
Apartment owner and client will try settle problems considering the contract among each other. If that does not work the settlement will be done in Court of law in Helsinki, Finland. Law used in contract is Finlands constitution law.